Our vision

We are dedicated to providing world-class customer service, striving to achieve our vision as an agency that:

• provides fair tax administration
• offers easy access and responsive service to taxpayers
• contributes to the vitality of New York State's economy

Work life quality

We recognize the importance of work life quality and its impact on employee productivity.

Creativity, morale, and commitment improve when work and personal and family lives are balanced. To promote this balance we offer a progressive and flexible environment that supports personal and professional growth.

Work life quality initiatives that help build and retain a high-quality work force include:

• a 37.5 hour work week
• flexible work schedules (including compressed schedules and telecommuting)